spoonhomelab.com

Meet Me

Hello, I'm Kenneth Weatherspoon, a technology leader with more than 20 years of experience in workforce management, contact center operations, IT infrastructure, and technical support. I currently serve as a Workforce Management Analyst at McKesson, where I specialize in workforce optimization, forecasting, analytics, automation, and operational excellence. Throughout my career, I have led technical teams, improved service performance, and implemented solutions using platforms such as Verint, Avaya, Power BI, and Workday.

I hold a Bachelor of Science in Information Technology with a Cybersecurity focus and a Master of Science in Information Systems. My passion extends beyond the workplace into AI development, home automation, cybersecurity, and enterprise technology. I enjoy building innovative solutions, including my personal AI assistant, Khai, and managing advanced smart home systems.

Outside of technology, I value faith, family, community, fraternity service, and spending time with my sons, grandson Mason, and my dogs, Kennedy and Tyson.

Technologically Adept

Being technologically adept is more than understanding technology. It is having the curiosity to learn, the discipline to master new skills, and the vision to see how technology can solve real-world problems.

I am naturally drawn to understanding how systems work and how they can work better. I enjoy building, troubleshooting, and improving everything from enterprise workforce platforms to AI models and smart home ecosystems. My home lab serves as a testing ground where I explore virtualization, automation, cybersecurity, artificial intelligence, and emerging technologies.

One of my favorite projects is Khai, my personal AI assistant, which I continue to train and integrate with my Home Assistant environment. For me, technology is both a profession and a hobby. I enjoy turning ideas into working solutions, solving difficult challenges, and staying ahead of the next wave of innovation.

The common thread throughout my journey is simple: I love using technology to create, improve, and inspire.

COMMUNITY

IT Leadership and Digital Impact - Iota Phi Theta Fraternity Inc.

I am a member of Iota Phi Theta Fraternity, Inc. F24. volunteering in the IT department, advancing scholarship, leadership, citizenship, fidelity, brotherhood through technology-driven service. After joining the chapter, I was tasked with building the chapter website and maintaining digital communication tools. I built a community service application tracks brother participation through photo metadata collected at arrival and departure events, supporting accurate service records. Graphic design duties cover nearly ninety percent of social media content, shaping visual identity and engagement across platforms. Technical work supports operational efficiency, strengthens accountability, and improves member engagement. Service aligns technology with fraternity mission and community impact through consistent digital systems and creative media leadership daily operational excellence focus.

Director of Audio and Video - West Irving Church of God in Christ

As an ordained Elder at West Irving Church of God in Christ, I serve as Director of Audio and Video, a role that supports the ministry's mission of sharing the Word of God both inside and beyond the church walls. Every service depends on reliable audio, video, and streaming systems to ensure worship, teaching, and outreach reach those in attendance and those watching remotely.

This position requires a high level of commitment, often arriving before services begin and remaining after they conclude to ensure all systems operate properly. My responsibilities include purchasing and managing all audio and video equipment, developing the annual technology budget, training new volunteers, and resolving technical issues. I work closely with the church's CIT team on network-related concerns, research equipment before purchase decisions, and oversee the complete lifecycle of hardware and software. Through technology, I help create an environment where ministry remains the focus and the message of Christ is communicated clearly and effectively.

INNOVATION

CRAFTING MY FUTURE

With over two decades of experience in technology, workforce management, and contact center operations, I am passionate about using innovation to solve complex business challenges. My career has focused on workforce optimization, analytics, automation, technical support, and operational excellence, helping organizations improve performance and customer experience through technology.

I am a lifelong learner who enjoys exploring emerging technologies through hands-on projects. My latest initiative is building a complete Workforce Engagement Management (WEM) platform in my home lab. This project allows me to study how cybersecurity impacts modern contact center environments and identify ways to better protect workforce applications, communications systems, customer data, and operational infrastructure from evolving threats.

Beyond my professional work, I enjoy developing AI solutions like my personal assistant, Khai, managing smart home automation, and researching new technologies. I am driven by curiosity, continuous improvement, and a commitment to building secure, efficient, and innovative technology solutions that create lasting value.

EMPLOYABILITY SKILLS

Innovation

I introduce new models, dashboards, and automated processes that reduce manual workload and elevate performance.r.

Self & Social Awareness

I lead with emotional intelligence, coach teams effectively, and foster a culture of accountability and growth..

Productivity

I excel at planning, forecasting, and optimizing resources to ensure the right people are in the right place at the right time.

Agility

I adapt quickly to shifting business needs, emerging technologies, and evolving customer expectations.

Relationship Building

I build strong partnerships across IT, Operations, HR, and leadership teams to drive unified, organization‑wide success.

Initiative

I proactively identify operational gaps, implement new processes, and drive improvements that enhance efficiency and service quality.

Problem Solving

I use data, analytics, and technical expertise to diagnose issues, streamline workflows, and create scalable solutions.

Communication

I communicate clearly with executives, frontline teams, and cross‑functional partners to align goals and ensure seamless execution.

Results Driven

I consistently deliver measurable outcomes - improving SLA compliance, reducing downtime, and increasing workforce accuracy.

Technology

I leverage tools such as Verint, Avaya CMS, Workday, Power BI, and automation workflows to modernize operations and improve decision‑making.